Just came across a very interesting blog, Started by Cameron Olthuis on his blog, Pronet advertising:
- Company name
- Company URL
- Public facing figures
- Product names
- Product URLs
- The industry “hang outs”
- Employee activity/blogs
- Conversations
- Brand image
- Competitors
- Images/video like YouTube, Flickr, TVEyes, Google Video and Yahoo Video
- Tags and Social search tools like del.icio.us
- Social Voting tools like digg.com
- Memetrackers like Techmeme.com
- “Advanced Listening”
- Feedback URL and link threads
- “Voice of the Customer” log to track sentiment, instance, and/or voice.
- Develop new roles to such “Brand Monitor” or “Blogosphere Watcher”
- Self-clipping services like Google or Yahoo alerts for keyword mentions, but also audio and video hits as well…services like PODZINGER for example to ascertain conversational audio levels
- Media mentions by news features in search engines such as Google or Yahoo
- Relevant media news wires, such as Reuters (Intl.), AP News (U.S.), U.S. Newswire, CCN Matthews (U.K., Canada, Intl.), CNW Group (Canada), Mercopress (South Africa), allAfrica (Africa, general) and HR Net (Eastern Europe).
- Utilize RSS and aggregators like Bloglines in order to aggregate, integrate and assimilate all relevant incoming and outgoing moments of truth.
- Use wikis like PmWiki to discuss and debate pretty much everything from 1-19 and most importantly attempt to turn all the talk/conversation into walk/action.
- Repeat steps 1-20 to look outside of your own circle. Evolve the perspective from yourself, through your direct competitive set to your indirect competitive set and ultimately to your aspirational/non-endemic/non-competitive set. This is where you want to follow the leaders so to speak – Apples, Nikes, Googles or whichever company you admire.
- Create a PROACTIVE capability/budget in order to QUICKLY execute against everything you’re monitoring.
Conversely, have a REACTIVE process in place to comprehensively and compellingly respond, especially when you’re on the bumpy receiving end of the stick. - Search Term Volume
- Search Term Rank
- Relevant Wikipedia Entries
- Third Party Influencers
- Key Stakeholders
- Press release pickups
- Blog pickups using services like Technorati
What are your thoughts on this list? Would you add/take away anything?